Shipping & Returns

Product Renewal (25/01/23)

MADE51 is undergoing product renewal at the moment, to bring to customers a refreshed selection of refugee crafts. Do note that at this time we will only be able to dispatch orders from the Lunar New Year range. We will endeavour to return to normal operations as soon as possible!

Impact on international orders due to Royal Mail service disruption (16/01/23)

Royal Mail is experiencing severe service disruption to their international export services following a cyber incident. As such, we are temporarily unable to dispatch international parcels. Items that have already been shipped may also be subjected to delays. We would like to sincerely apologise to impacted customers for any inconvenience this incident is causing.

Worldwide Shipping

All orders are dispatched from the UK, unless otherwise stated on the product page. We offer flat-rate worldwide shipping, and free shipping with minimum purchase.

Shipping rates are as follows:

Country / Region	Order Value	Shipping Cost
United Kingdom	Below £60	£6
	£60 & above	Free
Selected European countries	Below £120	£12
	£120 & above	Free
Rest of World	Below £150	£15
	£150 & above	Free

Import Taxes and Duties
Please note that customers are liable for any import duties and taxes due on their shipments.

All UK and EU orders are charged VAT at time of check-out.

Returns Accepted
You are welcome to return items within 14 days from the day you received the parcel. However, you would be liable for any additional charges incurred in the delivery back to us.

In the event that parcels are returned to us, you would be asked to pay an additional processing and delivery fee of £5 - £15 for redelivery, or be provided a refund sans the shipping charges incurred.

If you have received a defective item or wish to return an item, please contact our Customer Service Representative at shop@made51.org with your reason for return.