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Shipping & Returns
Worldwide Shipping
All orders are dispatched from the UK. We offer flat-rate worldwide shipping, and free shipping with minimum purchase.
Import Taxes and Duties
Please note that customers are liable for any import duties and taxes due on their shipments.
All UK orders and EU orders below €150 are charged VAT at time of check-out. EU orders above €150 may incur import fees at time of delivery.
COVID-19 Delivery Delays
Kindly note that delivery may be delayed due to the COVID-19 outbreak. Please expect a longer than usual transit time.
Returns Accepted
You are welcome to return items within 14 days from the day you received the parcel. However, you would be liable for any additional charges incurred in the delivery back to us.
In the event that parcels are returned to us, you would be asked to pay an additional processing and delivery fee of £5 - £15 for redelivery, or be provided a refund sans the shipping charges incurred.
All orders are dispatched from the UK. We offer flat-rate worldwide shipping, and free shipping with minimum purchase.
Shipping rates are as follows:
|
Country / Region |
Order Value |
Shipping Cost |
|
United Kingdom |
Below £50 |
£5 |
|
£50 & above |
Free |
|
|
Selected European countries |
Below £120 |
£12 |
|
£120 & above |
Free |
|
|
Rest of World |
Below £150 |
£15 |
|
£150 & above |
Free |
Import Taxes and Duties
Please note that customers are liable for any import duties and taxes due on their shipments.
All UK orders and EU orders below €150 are charged VAT at time of check-out. EU orders above €150 may incur import fees at time of delivery.
COVID-19 Delivery Delays
Kindly note that delivery may be delayed due to the COVID-19 outbreak. Please expect a longer than usual transit time.
Returns Accepted
You are welcome to return items within 14 days from the day you received the parcel. However, you would be liable for any additional charges incurred in the delivery back to us.
In the event that parcels are returned to us, you would be asked to pay an additional processing and delivery fee of £5 - £15 for redelivery, or be provided a refund sans the shipping charges incurred.
If you have received a defective item or wish to return an item, please contact our Customer Service Representative at shop@made51.org with your reason for return.
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